Product - Disputes & Support
Resolve payment issues with full context.
Disputes & Support connects support cases, notifications, transaction records, webhook history, and evidence workflows.
Problem
Support lacks payment context
- Tickets often miss transaction and webhook evidence
- Dispute work requires careful documentation
- Customers expect fast, clear answers
FlowAcq approach
Support built around the payment record
- Connect cases to merchant and transaction context
- Organize evidence for disputes and escalations
- Keep operational notifications close to the work
Teams that use it
Support, disputes, risk, operations, and finance teams use it to resolve payment issues.
Example workflows
Open a support case from payment context, review webhook delivery, gather dispute evidence, and coordinate internal follow-up.
Why it matters
Payment support moves faster when every case starts with the right evidence.
See how this fits into the broader platform. View platform request demo